We are looking for you to join Roche and our Services & Solutions Center in Budapest.
Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions (even after the pandemic situation).
Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.
What we do:
The People Support Solutions (PSS) organization brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions. The People Insights & Technology Chapter provides expertise, partnership and product ownership of our enabling technology with the vision of creating a seamless digital People & Culture experience to unlock greatness in our people and our organization.
Your day to day responsibilities are:
The Business/Technology Analyst works closely with internal People & Culture, Group IT and system vendors to effectively meet the HR technology needs of the organization. Partners with global counterparts to represent business needs with regard to supported systems, regional business needs or product roadmap.
As a qualified expert, you are:
Supporting and maintaining the P&C Technology solutions (eg. Workday, Cornerstone, ServiceNow), in addition to other interfaced systems used
Providing support for Workday application with a focus on business processes and application support activities including release management, application optimization, system role assignments/access, gathering requirements and specifications from users, creating specification documents, testing, configuring enhancements in system
Providing system administration and troubleshooting support, incident and problem resolution as appropriate for system related issues (eg. Workday, Cornerstone, ServiceNow, etc.)
Being the technical/functional point-of-contact for P&C users and related business groups
Working with other Technology Analysts, squads and work product teams on the development of new enhanced functionality requests as well as on the implementation of new systems and initiatives
Monitoring P&C business process health based on monitoring reports, trend analysis and deviations from standards
Supporting the development of training content and delivery as needed.
What can you bring to our team:
We are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:
Strong drive and customer centricity, end-to-end focus and accountability, excellent problem-solving skills, growth & agile mindset in ambiguous situations
Multi-cultural acceptance, ability to work in a fast-paced and changing environment
2+ years’ experience as a Business Analyst, Technology Analyst or Application Specialist or similar role in a customer service area (eg. Incident or Problem Management, etc.)
Experience in Level2/Level3 support
Experience in gathering and documenting end-user requirements
Experience in developing and executing end-user training
Experience in creating ‘use case’ test cases, organizing and executing system testing
Influencing and consultative skills coupled with system- and analytical thinking
Experienced and efficient handling of standard IT-applications, preferably Google suite
Experience with configuration in any of Workday modules is an advantage (COMP is a preferred module)
Fluent in written and spoken English.
In exchange we provide you with:
Development opportunities: free language courses, a wide range of training & learning opportunities, long-term career opportunities, lateral and vertical career moves, exciting projects & assignments, etc.
Excellent benefits: flexibility (home office days after your probation period), competitive salary and cafeteria package, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, Themed Holiday party, people-focused company culture, annual bonus in March, etc.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 1400 employees in Hungary.
Roche is an Equal Opportunity Employer.
