Are you the key player of tomorrow committed to results and ensuring customer satisfaction? Do you have the drive and commitment to develop business and people to deliver best solutions to our customers?
In that case we can offer you intriguing and challenging position within a company close to customers characterized by technical expertise and business development. We are seeking Customer Service Manager for Paper Solutions to our office in Tampere (or some other Valmet AS office location in Finland) to strengthen our service organization in Finland.
As a Customer Service Manager, Paper Solutions you are based in Finland area where Valmet has a large installed base in pulp & paper customers. You and your team are responsible for delivering services in the fields of Valmet Quality Control Systems, Process and Quality Vision systems, IQ profilers and automation solutions to our PPS customers in Finland and Baltics. Together with your colleagues and sales team you are responsible for service agreements, service sales and business in the area. Along the short-term targets, you have vision how to develop, generate and improve your team, business, and solutions further years to come. You should be energetic combined with the ability to work long-term and strategically, and to be a resource for our customers in terms of new ideas, products and services. To thrive in this role, you should obtain openminded attitude, leadership and negotiation skills. Sales and contract knowledge are a natural part of the job, as well as travelling to meet the customers in area. In this position you will be also a member of North Europe service management team.
Requirements
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The position requires technical expertise; therefore we see that you have an M.Sc./B.Sc. degree in automation, paper process technology or other relevant area and understanding of automation and/or paper technology.
As you are responsible for the service business and customer satisfaction in your area, you should have:
- Knowledge of Valmet Automation products, preferably QCS, PQV, Profilers, DCS and INFO
- The ability to be a resource for our customers in terms of new ideas, products and services
- Good negotiation skills and contract knowledge
- The ability to work long-term and strategically
- Excellent social skills to build and maintain good relationships with both external and internal customers
- Understanding of financial performance and factors effecting profitability.
- Readiness to travel in your region in order to visit our customers
- Fluent Finnish and English skills
- Experience from supervisor and/or sales position is appreciated
To thrive in this role, you are passionate about delivering the best results through your solution-oriented mindset and excellent organizing skills as well as developing attitude. Coping with demanding negotiations and technically demanding products and solutions are in your DNA.
We offer
In return, we offer you an interesting and challenging opportunity to join a leading technology company where you will enjoy working with skilled professionals which will create plenty of opportunities for professional development. In this role you can directly contribute to the company’s success and be in a remarkable role in implementing our strategy.
For more information, please contact Kimmo Pitkänen, Director, Services in AS BL's North Europe area by phone +358 503171603 or by email kimmo.pitkanen (at) valmet.com.
If you meet the criteria and feel like this is the right opportunity for you, please apply by filling out our electronic application form no later than 30.7.2023. In addition to the general questionnaire, please provide your CV and salary request.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 17 500 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork
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